IT Infrastructure Management Success Stories

Lower risks while improving agility and helping reduce cost.

Streamline Agency Operations for Improved IT Performance

IntelliDyne’s clients benefit from our expert ability to guide transformation in your unique environments. Our dedicated management and operations team keeps your organization’s enterprise infrastructure operating at peak performance, reliably and securely, 24/7. Customers experience measurable impacts such as:​

  • Process-driven predictability​
  • Streamlined, efficient operations across the enterprise​
  • Accelerated, virtualized access for remote locations​
  • Lower overall risk to operations​
  • Increased business operations agility​
  • Significant reduction in user issues​
  • Technology efficiency​

Success Story: Enhanced User Experience (UX)

Better Service Through Improved Customer Experience

Challenge

A federal healthcare provider identified that its existing paper-based intake process made it difficult for customers to schedule appointments and for employees to process intake.
Our Approach
IntelliDyne developed a digital process that allowed users to input information digitally. Our team then optimized the UX so that it could be utilized across mobile, tablet, and desktop computers to ensure accessibility.
How We Went Above and Beyond
• Eliminated an 11-week backlog​

• Minimized input and processing time, creating efficiencies

• Reduced costs by eliminating the need for paper storage file retention
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Success Story: Increased Help Desk Efficiency

Building Call Center Excellence to Ensure Mission-Critical Operations

Challenge

A U.S. federal defense agency required full-service help desk support to ensure mission-critical functions ran smoothly. To be successful, the agency required staffing and process management across Tier 1, 2, and 3 support levels at multiple locations. 
Our Approach
IntelliDyne implemented 24/7 support across the organization. Due to our IT infrastructure management experience, our team not only maintained service rates higher than the industry average, but also identified efficiencies to improve service and lessen volume.
How We Went Above and Beyond
• High rate of First Contact Resolution (FCR)

• Rapid troubleshooting and resolution across all levels of support
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Success Story: Video Teleconferencing (VTC)

Staying Connected Through the Pandemic

Challenge

IntelliDyne supported a component-wide video teleconferencing (VTC) deployment to minimize disruption to mission-critical functions during the COVID-19 pandemic. The client required a nationwide solution with public-facing capabilities.
Our Approach
IntelliDyne's team of experts employed their vast knowledge of video teleconferencing (VTC) and user-experience (UX) to create a solution that maximized the potential of the client's existing system. They then focused on prioritizing requirements to ensure a rapid and efficient deployment that exceeded all expectations. In addition, our team developed a secure WiFi solution that enabled end-users to utilize tablets and other devices, ultimately increasing on-site capabilities.
How We Went Above and Beyond
• Completed rapid deployment to minimize disruption in day-to-day operations​

• Provided 24/7 technical support to ensure system availability​

• Reduced costs by avoiding technology-specific solutions with higher long-term costs
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Success Story: Secure Data Management

Data Center Transition To Navigate Digital Disruption​

Challenge

A U.S. federal defense agency required a complete data management transition –spanning desktops, network, and data centers. The client required a standardized legacy transition approach that would empower all users to succeed based on the unique requirements of their roles.
Our Approach
IntelliDyne utilized a strategy for employee and customer workflows based on first defining the agency’s technology needs and then building a system that allowed for the secure transfer of data across the enterprise.
How We Went Above and Beyond
• Improved employee and customer service through updated technology​

• Completed a successful legacy transition with minimal disruption to service
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Success Story: Automating Network Connectivity

Maintaining Service By Ensuring Network Connectivity​

Challenge

A nationwide federal healthcare network struggled with unavoidable network outages that severely impacted both service and customer experience across over 200 sites throughout the United States.
Our Approach
IntelliDyne created predictive algorithms to proactively address potential issues. Our experts integrated the algorithms with existing technologies such as ServiceNow, while utilizing natural language and external factor information.
How We Went Above and Beyond
• Increased notice time of potential outages to allow for greater response​

• Built efficiencies by integrating additional environmental information into a single dashboard​

• Automated previously manual processes to optimize the workforce
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Success Story: VPN Modernization

Emerging Technology Support in A Virtual World​

Challenge

A U.S. federal defense agency required an updated virtual private network (VPN) solution that could keep pace with the needs of its workforce. The resulting solution needed to be intuitive for users, secure, and readily scalable.
Our Approach
IntelliDyne transitioned the client from Pulse Secure VPN to Cisco AnyConnect VPN, creating an approach that was both technically sound and designed to drive adoption while minimizing disruption. Our experts also provided 24/7 security support to ensure dependability during the process.
How We Went Above and Beyond
• Exceeded transition milestone expectations, earning accolades from the project management office​

• Reduced costs by creating consistent interfaces across users
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